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Senate Interim Study

OESC and Unemployment: How do we learn from the Pandemic and how do we become better prepared?

Time 1:00pm
Location ,
  1. THIRD REVISED:  Added Lisa Henley with Conduent as a speaker.

    Time:  8:30 AM

    IS-2020-03 A study on the state's use of debit cards to deliver state benefits and if it could be accomplished within the state of Oklahoma without having to use a company like Conduent.  Requestors: Boren and Hall

    1. Welcome and Introductions
    2. Jason Boswell, Client Partner, Conduent Public Services
    3. Paul Gates, General Manager, Conduent Public Services
    4. Lisa Henley, Senior Director of Business Development, Conduent
    5. Jay Doyle, Oklahoma Tax Commission, Director
    6. Shelley Zumwalt, Oklahoma Employment Security Commission, Director
    7. Randy McDaniel, State Treasurer
    8. Justin Brown, Department of Human Services, Director
    9. Additional Presenters

    Lunch Break:  12:00 PM - 1:00 PM

    Time:  1:00 PM

    IS-2020-18 OESC and Unemployment: How do we learn from the Pandemic and how do we become better prepared?  Requestor: Leewright & Floyd

    1. Welcome and Introductions
    2. Presentation

    Shelley Zumwalt, Director, Oklahoma Employment Security Commission

    •  FTE Count

    •  Trust Fund Balance

    •  Benefits Paid Out

    •  Total Annual Claims

    •  5/39 Plan (previous technology improvement plan)

    •  Conditional Factors for Employer Rates

    •  Agency Leadership

    •  Questions and answers

    Shelley Zumwalt continuation

    •  State/Federal Rules and Waivers

    •  Employer Benefit Wage Charge-Waiver

    •  New Federal Benefits Announced

    •  Claims volumes increase 1,000%

    •  Call Wait Times Increase 8-10 hours

    •  Federal Guidance for New Benefits Issued/Rescinded

    •  Identity Fraud Issues in Every State

    •  New Leadership at Agency

    •  Changes made to Call Center and Fraud Prevention

    •  Claims Fairs in OKC, Tulsa, Ardmore

    •  Improvement in Call Centers/Fraud

    •  Questions and answers

    3. BREAK

    Shelley Zumwalt continuation

    •  Transparent Relationship with Federal Department of Labor-5 day Engagement

    •  Technology/Business Process Transformation Plan- Modernization to Transformation

    •  OESC Awarded $1.8M Grant from DOL for Funding to Aid in Fraud Prevention

    •  Employer Rate Notice for 2021

    •  Lost Wage Assistance (LWA) Benefits Paid Out

    •  Digital ID Verification Soft Launch for PUA

    •  Work Search/Registration and Waiting Period Reinstated

    •  CARES Funding Released to Trust Fund to Avoid $25M Surcharge

    •  Technology/Business Process Transformation Complete- First Quarter 2022

    •  Questions and answers

    4. Presentation

    State Chamber of Oklahoma, Courtney Warmington, Attorney, Fuller Tubb Bickford Warmington and Panach

    •  Employer needs

    •  Questions and answers

    5. Other business

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